The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
SHADY, DRY, and LOW TRAFFIC spaces are the best spots for these mats to avoid fading and wear. Shoot, I would even bring this baby indoors at night to keep it warm (not really, just to avoid excess moisture).
I am definitely a fan of custom and personalized orders! I have access to many different fonts and images so if there is something unique that you to see on a doormat I will do my best to try and make it happen! I will not create designs that have profanity, nudity, or hate speech of any kind so please don't ask. See custom doormat listing for further information.
All mats (both custom and regular) currently take about 2 WEEKS to produce. For custom orders this time begins after you approve your proof so be sure to reply back in a timely manner to avoid production delays.
After your mat is produced (currently about 2 WEEKS from your order date or approval of your proof) your mat will be shipped. Your package will arrive 3-5 business days after your mat is produced via FedEx.
For custom orders you can expect to receive a proof for your design within 1-2 business days of placing your order.